At Tolopet, we strive to deliver your orders efficiently and securely. Below is our comprehensive shipping policy:
Shipping Locations
We currently ship only within the USA.
Shipping Method
All orders are delivered via Standard Shipping.
Shipping Charges
Shipping is free of charge for all orders.
Special Address Deliveries
We accommodate shipments to the following addresses using DHL Express:
- PO Boxes
- Rural Routes
- APO/FPO/DPO addresses
Delivery Time
- Processing Time: 1 to 2 business days.
- Transit Time: 5 to 8 business days.
Order Tracking
Once your order is shipped, you will receive tracking information via your confirmation email. You can also track your order through our Order Tracking page. Please note that tracking information may take up to 24 hours to activate.
Order Cancellation
Orders can be canceled if the product has not yet shipped. Unfortunately, cancellations cannot be processed once the order is in transit.
Address Changes
If you need to modify your shipping address, please contact us within 12 hours of placing your order to ensure timely updates.
Contact Us
For any questions or concerns about our shipping policy, feel free to contact us:
- Email: [email protected]
- Customer Service Hours:
- Mon – Sat: 7:00 am – 5:00 pm
- Sun: Closed
We are committed to providing exceptional service and will respond to your inquiries within 24 hours.