At Tolopet, customer satisfaction is our top priority. Below is our detailed return and refund policy:
Countries:
This return policy applies to all listed countries, including the United States.
Returns:
We accept returns for both defective and non-defective products. If you wish to return your item, please contact us within 32 days of receiving your product.
Exchanges:
We accept exchanges for all eligible products. Please contact our support team if you wish to exchange your item within 32 days of receipt.
Return & Exchange Process:
To initiate a return or exchange, follow these steps:
- Contact Us: Email us at [email protected] with your order number, reason for return/exchange, and photos if the product is defective.
- Instructions: Our customer support team will provide detailed instructions, including the return shipping address.
- Pack the Item: Securely pack your item to prevent damage during transit.
- Ship the Item: Use a trackable shipping service. Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refund Process:
Upon receiving and inspecting your return, we will process your refund to your original payment method within 7 business days. Processing time may vary depending on your payment provider.
Damaged or Defective Products:
If your product arrives damaged or defective, contact us immediately at [email protected] with details and photos of the issue. We will promptly assist you with a refund or replacement at no additional cost.
Contact Information:
For any questions or concerns, please reach us at:
- Email: [email protected]
- Monday–Saturday: 7AM – 5PM
At Tolopet, we’re committed to providing an exceptional shopping experience and are always here to assist you.