At Tolopet, we are committed to ensuring customer satisfaction. Below is our return and refund policy based on the options selected for your convenience:
Countries
This return policy applies to all listed countries, including the United States.
Returns
We accept returns for defective products only. If you receive a product that is defective, please contact us immediately to initiate the return process.
Exchanges
At this time, we do not accept exchanges for any products.
Return Process
To initiate a return for a defective product:
- Contact Us: Email us at [email protected] with your order number, a description of the defect, and photos if possible.
- Return Instructions: Our team will provide detailed instructions for returning the product, including the return address.
- Pack the Item: Ensure the product is securely packaged to prevent damage during transit.
- Ship the Item: Use a trackable shipping method to send the product back to us. Please note that customers are responsible for return shipping costs.
Refund Process
Once we receive the defective product and verify its condition, we will process your refund.
- Refunds will be issued to the original payment method.
- Please allow up to 7 business days for the refund to appear on your statement, depending on your payment provider.
Damaged or Defective Products
If your product arrives damaged or defective:
- Contact us immediately at [email protected] with your order details and a description of the issue.
- We will work to resolve the issue by offering a refund or replacement if applicable.
Contact Us
If you have any questions or concerns regarding our policy, please feel free to contact us:
- Email: [email protected]
- Customer Service Hours:
Mon – Sat: 7:00 am – 5:00 pm
Sun: Closed
At Tolopet, we are dedicated to providing a smooth shopping experience and are here to assist with any issues you may encounter.