Ordering
- How do I place an order on your website?
To place an order, browse our website, select the desired product(s), and add them to your cart. Proceed to checkout, provide the required details, and complete the payment process. Once your order is confirmed, you will receive an order confirmation email. - Can I modify or cancel my order?
You can request modifications or cancellations within 24 hours of placing your order by contacting our customer service at [email protected]. After this period, changes cannot be guaranteed, and our standard return and cancellation policies will apply.
Shipping
- Where do you ship?
We ship within the USA from our warehouse located in the United States. - How long does shipping take?
- Processing Time: 2–3 business days.
- Shipping Time: 4–6 business days for orders within the USA.
Please note that delivery times are estimates and may vary based on your location or unforeseen circumstances.
- What are the shipping fees?
Shipping is $7.75 for all orders within the USA. - Can I track my shipment?
Yes, tracking information is provided for all shipments. Once your order is shipped, you will receive a confirmation email with tracking details.
Returns & Refunds
- What is your return policy?
We offer a 32-day return policy. Products must be unused, in their original condition, and include all packaging and tags. - How do I initiate a return?
To start a return, contact our customer service at [email protected] with your order details. We will guide you through the return process and provide necessary instructions. - How long does it take to receive a refund?
Once the returned item is received and inspected, refunds are processed within 7 business days. The time it takes for the funds to reflect in your account may vary depending on your bank or payment provider.
Cancellations
- Can I cancel my order?
Orders can be canceled within 24 hours of placement by contacting us at [email protected]. After this period, cancellations may not be possible, and our return policy will apply.
Payment
- What types of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards, and PayPal. - Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. However, no method of transmission or storage is entirely secure, and you assume all risks associated with using our services.
If you have further questions or need assistance, please contact our customer service team:
- Email: [email protected]
- Customer Service Hours:
- Mon – Sat: 7:00 am – 5:00 pm
- Sun: Closed