At Tolopet, we understand that plans can change. We aim to provide a flexible and transparent cancellation process while maintaining fast and efficient order fulfillment.
1. Cancellation Eligibility
- You may cancel your order at any time before it is shipped.
- Once your order has been shipped, it is no longer eligible for cancellation.
- In that case, you may initiate a return after receiving the item, following our Return & Refund Policy.
2. How to Cancel an Order
To cancel your order:
- Contact Us Promptly
Email us at [email protected] as soon as possible.
Please include your order number and reason for cancellation. - Wait for Confirmation
- Our team will confirm the cancellation status via email.
- If your order has not yet shipped, we will proceed with the cancellation.
- Refund Process
- A full refund will be issued to your original payment method.
- Please allow up to 7 business days for the refund to appear in your account.
- Note: Shipping fees and any customs duties (if applicable) are non-refundable once the order is shipped.
3. Order Modifications
If you would like to modify your order (e.g., change size, color, or address):
- Contact us at [email protected] as soon as possible.
- Modifications can only be made before the order is shipped.
- Once the order is in transit, we are unable to make any changes.
4. Contact Information
If you have questions about cancellations or need assistance:
- Email: [email protected]
- Business Hours: Monday – Saturday, 7:00 AM – 5:00 PM (EST)
By placing an order on Tolopet.com, you agree to the terms of this Cancellation Policy.